Frequently Asked Questions
about Shipping and ordering

Is there a minimum order amount?
No, we have no minimums

What is the amount I must order to receive free shipping?
$500

What is your shipping policy?
BioLight's shipping policy

Is FedEx Two Day Express truly two days?
FedEx 2-Day Express delivers within two business days. Please note that the day of pickup is not counted, and neither are weekends or holidays. Only full business days are included in the delivery timeline.

Once a package is handed off to FedEx, the delivery timeline is ultimately in their control. While we can’t guarantee their delivery schedule, we completely understand how frustrating it is when something you’ve paid extra for doesn’t arrive as expected. If there’s a delay, we’re happy to file a claim with FedEx on your behalf. Once the claim is approved and the reimbursement is issued, we’ll promptly refund the shipping charge back to you.

What is your return policy?
BioLight's return policy

Can I drop ship to my patients?
Yes, you can drop ship at no additional cost to you. Simply change the Shipping Address at checkout to your patient's address. For more information, see: How to Do a Drop Ship

Can my patients/clients buy products directly from you?
No, we do not sell directly to the public, only to professional practitioners.  You can however, set up an Affiliate account with us that your patients can use to order directly from us.  See this information below.    

Can I have my patients/clients set up their own account and place an order from your store?
Yes, you can set up an affiliate account. Click here to learn the details.